Northern Insuring Agency, Inc. is the largest locally-owned, independent insurance agency covering the Northern New York Region with offices in Plattsburgh, Potsdam, and Glens Falls, New York.
Northern Insuring Agency Officers
In addition to his role as Chairman, Rod oversees Northern Insuring’s financials and continues to handle select clients. As a member of the sales team, he specializes in risk management for governmental entities and large business accounts. Rod holds a B.S. in Chemistry from St. Lawrence University as well as the designation of Chartered Property and Casualty Underwriter. He is actively involved with the community, serving in a leadership role with numerous organizations.
Roderic G. Giltz, CPCU
Deena is a third-generation President and CEO of Northern Insuring Agency. As the leader of Northern, Deena provides vision, experience and strategic thinking. She appreciates excellence, perseverance, and collaborative work all while building team cohesion with a personal touch. She proactively works with key clients to thoroughly understand the customers’ business. Her focus is to evaluate risk and create a coverage plan tailor made for each client.
President and Chief Executive Officer
Deena Giltz McCullough, CIC, CRM, ACC
Randy began working in an Underwriting Training Program and returned in 1990 to the family-run agency. He holds the designation of Chartered Property & Casualty Underwriter, Certified School Risks Manager, Certified Insurance Counselor, and is a Trusted Risk Advisor. As Senior Vice President, Randy is a member of the Sales Team and specializes in risks for schools, as well as real estate, contracting and non-profit businesses. Randy leads the Marketing Team by nurturing relationships with insurance carriers.
Senior Vice President
Randy Giltz, CPCU, CSRM, TRA, CIC
As a veteran of the agency, Brenda started at Northern Insuring in the mail room and worked her way into the role of CFO. Brenda’s responsibilities include overseeing the financial operations of the organization including payroll, accounts payable and receivables. She also retains her role as Talent Manager for the inside staff including Human Resource duties and benefits administration.
Chief Financial Officer
Brenda B. LaRose
Ed provides tailor-made Property & Casualty products and risk management solutions for his clients. In 2013 Ed became Vice President of the Business Insurance Division, and in 2019 became a Senior VP. As C.O.O., Ed is responsible for overseeing daily operations of the company, overseeing the agency sales teams, and providing leadership that supports the corporate vision and strategic plan.
Chief Operating Officer
Ed Davis, CIC, CRM
Tammy began at Northern Insuring in the Personal Lines Division. In 2006, she joined the Business Insurance Division sales team handling a wide range of clients. In addition to her sales responsibilities, she is the Personal Insurance Division Talent Leader, responsible for coaching and mentoring employees.
Tammy Bell-Martin, CIC, CRM, CISR
Laurie’s responsibilities include the management and education of the Life & Employee Benefits Division as well as the Business Insurance Division’s marketing team. Her focus extends to maximizing the utilization of Northern’s agency management systems, assisting with all corporate and individual insurance licenses, as well as assisting with education as needed.
Associate Vice President - Systems & Service
Laurie A. Mero, CISR
Jason’s duties include managing and overseeing network and information infrastructures. His exceptional IT skill-set paired with his jack-of-all-trades approach to problem-solving have made him an indispensable asset to the Northern Insuring team. In addition to IT work, Jason handles all grounds and maintenance work for all three of Northern’s offices.
Chief Information Security Officer
Jason Bruce, MST
In her eighth year of working with Northern Insuring, Tanya was promoted to Associate Vice President. Holding both her CIC and REBC designations, she works in both our Life & Employee Benefits Department, as well as our Business Insurance Division, and can aide with a variety of your company’s insurance needs.
Associate Vice President
Tanya LaShombe, REBC, CIC
Tiffany provides custom insurance proposals for businesses of all size. Tiffany earned her Property & Casualty license and is currently working toward her CIC designation.
Associate Vice President
Zoom specializes in employee and customer emotional support. She often greets people at the door with a wagging tail. Zoom has trained all her life for this position. In her spare time, Zoom likes to chase stuffies, roll around on the floor, steal socks and shoes, and sniff under desks for crumbs.
Chief Comfort Officer
Emotional Support Division
Start Year: 2020
Business Insurance Division
Sam began in the accounting department and now manages 9 direct reports in the Business Insurance Division. She holds an Associates Degree in Business from Jefferson Community College, is a Notary Public, and licensed in Property & Casualty.
Chris brings a high level of support to sales executives and specializes in New York State School Crime coverage. She attended SUNY Canton and received her Associates Degree in Business. She is licensed in Property & Casualty.
Selena services a variety of business accounts, specializing in bonding of contractors as well as schools. She has an extensive knowledge of both small and large business accounts. She holds a NYS Property & Casualty license and is a Notary Public. In addition to insurance, Selena is also our in-house organizer for United Way of the Adirondack Region.
Sarah specializes in processing and servicing Business Insurance accounts. She holds a Bachelor of Arts Degree in English from SUNY Plattsburgh and is licensed in Property & Casualty. In addition to insurance, Sarah handles the advertising and public relations for Northern Insuring.
Theresa assists the sales staff and their assistants with the day-to-day servicing needs on their accounts. She continues to grow and expand her knowledge of the insurance industry.
Bryce provides tailored insurance proposals and risk management approaches for businesses throughout Clinton, Franklin, St. Lawrence, and Essex counties. Bryce earned his Bachelor’s Degree at Elmira College, majoring in Sociology/Anthropology and minoring in Spanish.
Collin joined the Business Insurance Division, first as a Marketing Coordinator before moving to a Sales Executive role in the summer of 2020. As the fourth generation of the Giltz/McCullough family to work at Northern Insuring, Collin is dedicated to helping local businesses protect what they love most all while forging connections in the North Country.
Melissa earned her Bachelor’s in Psychology from SUNY Plattsburgh. She is dual licensed in the State of New York for Property & Casualty as well as Life, Accident & Health. As a student of the business, she is currently working toward getting her Chartered Property Casualty Underwriter (CPCU) and Certified Insurance Counselor (CIC) designations.
Sarah brings more than 13 years of insurance and customer service experience. Sarah is a Regents graduate of Hudson Falls Central School District and holds her Property & Casualty license. She is currently working toward her CISR designation.
Amanda specializes in customer service as the frontline in greeting people via phone or in person. She also assists with numerous administrative duties and support for the team as a whole. Amanda holds an Associate of Applied Science degree in Business Administration from SUNY Canton.
Ashley specializes in processing and servicing Business Insurance Accounts. Ashley graduated from SUNY Plattsburgh with a Bachelor of Science degree in Business Administration and a minor in Global Supply Chain Management. She is also licensed in Property & Casualty.
Maureen works alongside the sales staff to place coverage for clients. She earned her Property & Casualty license, and also holds a Bachelor of Science Degree in Business Administration, from SUNY Plattsburgh.
Life & Employee Benefits Division
Kristi attended Trinity College of Vermont and Binghamton University. She holds the NYS Life, Accident & Health Insurance license, VT Non-Resident Life, Accident & Health license, and NYS Property & Casualty license. She is appointed with United HealthCare Insurance and is authorized to offer Medicare Advantage, Medicare Supplement and Medicare Part D plans. She is also a NYS Notary Public.
Amy comes from a background in administration and human resources. She holds a B.S. in Hotel, Restaurant and Tourism Management from SUNY Plattsburgh and her M.S. in Human Resources from Stony Brook University. She has also earned the Life, Accident & Health license.
Matt graduated from Plattsburgh State University with a Bachelor of Science in Business degree. He has seven years experience selling health insurance with a previous company and has obtained his Life, Accident & Health license.
Personal Insurance Division
Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.
Senior Manager, Personal Lines Division
Melissa Kokofsky, CISR Elite
Paula graduated from Northeastern Clinton Central School in 1998. She attended CV-TEC focused on Marketing & Retail and Nursing. Paula holds a Broker’s license in Personal Insurance. In addition to new business sales, she reviews the insurance coverages for her Plattsburgh clients, and determines if another insurance carrier is necessary.
Supervisor, Personal Lines Division
Paula DeAngelo, CISR
Beck has a Bachelor of Arts and Masters in Education from SUNY Potsdam and holds both the Property & Casualty and Broker licenses, as well as the Certified Insurance Service Representative (CISR) Elite designation. In addition to selling insurance in our Potsdam office, she reviews her clients’ insurance on an annual basis to determine if a new insurance carrier is necessary.
Senior Sales Executive
Beck Tessier, CISR Elite
Tami is a Sales Executive Assistant in the Personal Insurance Division. Based in our Plattsburgh office, she handles the day-to-day policy maintenance, vehicle changes, mortgagee changes along with any billing questions.
Sales Executive Assistant
Nick is a 2001 graduate of Plattsburgh High School. He holds a Broker’s license in Personal Insurance. Nick reviews the insurance for the clients of the Plattsburgh office and determines whether a new carrier would be a better fit.
Patrick graduated from Siena College in 1988. He has been in the insurance industry since 2010 and holds his NYS Property & Casualty License and a NYS Life, Accident & Health License. In addition to selling insurance in the Glens Falls office, Patrick reviews coverages for his clients on an annual basis to determine if another carrier is warranted.
Elizabeth graduated with a Bachelors Degree in Accounting from Plattsburgh State University in 2019. She is licensed for Life, Accident & Health and Personal lines insurance. She works alongside the personal lines sales staff to make sure clients are placed with the a carrier best fit for their needs.
Administrative Support Division
Michael-Ann is a 2004 graduate of AuSable Valley Central School District. In addition to handling the accounting for Northern Insuring, she manages the Administrative Support Division, assisting all divisions within the agency.
Manager, Administrative Support Division
Robin is typically the first face you see at Northern Insuring’s Plattsburgh office. She politely answers your calls to help direct you to the appropriate person. She assists every employee of all divisions and branch offices with whatever they may need. Robin updates the company proposals and summaries of insurance, helps with scheduling for employees’ time in and out of office, as well as assisting in press-releases, as necessary.
Jacqueline graduated from Junior College of Albany in 1983, with an associates degree in Business Administration. She is a part-time administrative assistant, who works with all divisions and branch offices. She helps coordinate events, organizes visits from insurance carriers, and supports the sales staff in their endeavor for customer service.