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Our People

Northern Insuring Agency, Inc. is the largest locally-owned, independent insurance agency covering the Northern New York Region with offices in Plattsburgh, Potsdam, and Glens Falls, New York.

Northern Insuring Agency Officers

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In addition to his role as Chairman, Rod provides to the organization and team the wisdom he has gained in his more than 65 years in the insurance business. He is actively involved in Northern Insuring's 401(k) plan, regularly engaging with team members on the importance of long-term financial planning. Rod holds a B.S. in Chemistry from St. Lawrence University as well as the designation of Chartered Property and Casualty Underwriter. His community leadership is legendary and impactful as he is knowledgeable and passionate about giving back to our communities.

Chairman

Roderic G. Giltz, CPCU

Plattsburgh Office

Email: rodg@northerninsuring.com
Direct Line: 518-825-2151

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Deena is a third-generation Chief Executive Officer and the senior leader of Northern Insuring Agency. She provides vision, experience, and strategic thinking and is responsible for sound long-term financial planning. Personal passions include a commitment to sharing profits with the team, developing the next generation of leaders, and providing high level insurance and risk management guidance. Deena is highly recognized for her leadership and commitment to the local region and is a notary public.

Chief Executive Officer

Deena Giltz McCullough, CIC, CRM, GPCC

Plattsburgh Office

Email: deenam@northerninsuring.com
Direct Line: 518-825-2145

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Named President and Chief Operating Officer of Northern Insuring Agency, Inc. in 2023, Edward J. Davis is the first non-family president since 1941. He is knowledgeable, dedicated and a strong strategist within the team.

Ed’s leadership enhances the corporate vision and drives the strategic plan, and he oversees the daily operations of the company.

Ed attended Massena Central High School and graduated from SUNY Potsdam in 1996 with a BS, majoring in Economics/Finance and minoring in Communication. He holds two designations, Certified Insurance Counselor and Certified Risk Manager, and his leadership across divisions and throughout the organization continues to promote and develop a positive sales culture.

President & Chief Operating Officer

Ed Davis, CIC, CRM

Plattsburgh Office

Email: edd@northerninsuring.com
Direct Line: 518-825-2157

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As a veteran of the agency, Brenda started at Northern Insuring in the mail room and worked her way into the role of CFO. Brenda’s responsibilities include overseeing the financial operations of the organization including payroll, accounts payable and receivables. She also retains her role as Talent Manager for the inside staff including Human Resource duties and benefits administration.

Chief Financial Officer

Brenda B. LaRose

Plattsburgh Office

Email: brendal@northerninsuring.com
Direct Line: 518-825-2152

Tammy Bell-Martin 2026_edited_edited_edi

Tammy began at Northern Insuring in the Personal Lines Division. In 2006, she joined the Business Insurance Division sales team handling a wide range of clients. In addition to her sales responsibilities, she is the Personal Insurance Division Talent Leader, responsible for coaching and mentoring employees.

Vice President

Tammy Bell-Martin, CIC, CRM, CISR

Plattsburgh Office

Email: tammyb@northerninsuring.com
Direct Line: 518-825-2136

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Tiffany manages the sales staff in the Business Insurance, and Life & Employee Benefits divisions, including mentoring, monitoring performance, and taking on sales issues that may arise from time to time. She continues to provide custom insurance proposals for businesses of all size. She holds a Property & Casualty license and has earned her CIC designation. 

Vice President

Tiffany Garcia, CIC

Plattsburgh Office

Email: tiffanyg@northerninsuring.com

Direct Line: 518-825-2121

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Collin started at Northern Insuring in marketing and sales roles. As the fourth generation of the Giltz/McCullough family to work at Northern Insuring, he is licensed in Property & Casualty, Life & Health, and earned a Certified Insurance Counselor designation in 2023. He is dedicated to helping local businesses and continues to be a passionate champion of the North Country

Vice President

Collin McCullough, CIC

Plattsburgh Office

Email: collinm@northerninsuring.com

Direct Line: 518-825-2141

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Jason’s duties include managing and overseeing network and information infrastructures. His exceptional IT skill-set paired with his jack-of-all-trades approach to problem-solving have made him an indispensable asset to the Northern Insuring team. In addition to IT work, Jason handles all grounds and maintenance work for all three of Northern’s offices.

Chief Information Security Officer

Jason Bruce, MST

Plattsburgh Office

Email: jasonb@northerninsuring.com
Direct Line: 518-825-2124

Tanya LaShombe, REBC, CIC

In her eighth year of working with Northern Insuring, Tanya was promoted to Associate Vice President. Holding both her CIC and REBC designations, she works in both our Life & Employee Benefits Department, as well as our Business Insurance Division, and can aide with a variety of your company’s insurance needs.

Associate Vice President

Tanya LaShombe, REBC, CIC

Potsdam Office

Email: tanyak@northerninsuring.com
Direct Line: 315-764-8003

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Kristi attended Trinity College of Vermont and Binghamton University. She holds the NYS Life, Accident & Health Insurance license, VT Non-Resident Life, Accident & Health license, and NYS Property & Casualty license. She is authorized to offer Medicare Advantage, Medicare Supplement and Medicare Part D plans. She resides in Peru with her husband, children and numerous fur babies.

Kristi is a notary public.

Associate Vice President

Kristi Johnson, REBC

Plattsburgh Office

Email: kristij@northerninsuring.com

Direct Line: 518-825-2155

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Bryce earned his Bachelor's Degree at Elmira College. At Northern Insuring, he provides tailored insurance proposals and and risk management approaches for businesses throughout Clinton, Franklin, St. Lawrence, and Essex counties. Away from the office, he is a hockey coach for the North Country Youth Hockey and Adirondack 46ers organizations.

Associate Vice President

Bryce Hanson, CIC, CISR

Plattsburgh Office

Email: bryceh@northerninsuring.com

Direct Line: 518-825-2131

Business Insurance Division

Business Isurance Division
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Sam began in the accounting department and now manages four direct reports in the Business Insurance Division. She holds an Associates Degree in Business from Jefferson Community College, is a Notary Public, and licensed in Property & Casualty.

Senior Manager, Business Insurance Division

Samantha Cross, CISR Elite

Plattsburgh Office

Email: samc@northerninsuring.com
Direct Line: 518-825-2127

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Ashley graduated from SUNY Plattsburgh with a Bachelor of Science degree in Business Administration and a minor in Global Supply Chain Management. Ashley manages four direct reports and assists with agency insurance licenses and education. She also specializes in processing and servicing Business Insurance Accounts. She is licensed in Property & Casualty.

Manager, Business Insurance Division

Ashley Hardman, CISR

Plattsburgh Office

Email: ashleyh@northerninsuring.com

Direct Line: 518-825-2159

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Chris brings a high level of support to sales executives and specializes in New York State School Crime coverage. She attended SUNY Canton and received her Associates Degree in Business. She is licensed in Property & Casualty.

Senior Account Executive

Christine Davis, CISR Elite

Plattsburgh Office

Email: chrisd@northerninsuring.com

Direct Line: 518-825-2128

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Selena services a variety of business accounts, specializing in contractor insurance and bonding. She has an extensive knowledge of both small and large business accounts and holds a NYS Property & Casualty license . In addition to insurance, Selena is our in-house organizer for United Way of the Adirondack Region. Personally, she is also a licensed cosmetologist.

Selena is a Notary Public

Executive Assistant &

Business Insurance Specialist

Selena Banker, CRIS, CISR Elite

Plattsburgh Office

Email: selenab@northerninsuring.com

Direct Line: 518-825-2126

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Sarah specializes in processing and servicing Business Insurance accounts. She holds a Bachelor of Arts Degree in English from SUNY Plattsburgh and is licensed in Property & Casualty. In addition to insurance, Sarah manages the various computer systems used throughout the agency.

Senior Account Executive & Systems Manager

Sarah Cronk-Duquette, CISR Elite

Plattsburgh Office

Email: sarahcd@northerninsuring.com

Direct Line: 518-825-2122

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Theresa assists the sales staff and their assistants with the day-to-day servicing needs on their accounts. She continues to grow and expand her knowledge of the insurance industry.

Business Insurance Support Specialist

Theresa Higgins-Witkiewicz

Plattsburgh Office

Email: theresahw@northerninsuring.com

Direct Line: 518-825-2142

Melissa Davidson

Melissa is dual licensed in the State of New York for Property & Casualty as well as Life, Accident & Health. She is actively involved with the Adirondack Regional Chamber of Commerce and serves as an ambassador. She serves as Board President for the Glens Falls Civic Center Foundation Board, board member for Adirondack Civic Center Coalition and a board member for Common Roots Foundation.

Senior Sales Executive

Melissa Davidson, CIC

Glens Falls Office

Email: melissad@northerninsuring.com

Direct Line: 518-499-8010

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Amanda serves as the frontline in greeting people via phone and in person in our Potsdam office. She specializes in processing and servicing commercial accounts and handles the licensing and education for the entire agency. She has an Associate of Applied Science degree in Business Administration from SUNY Canton, is a NYS Notary and holds a NYS Property & Casualty Insurance License

Sales Executive Assistant
& Licensing/Education Coordinator

Amanda Terrance

Potsdam Office

Email: amandat@northerninsuring.com

Direct Line: 315-764-8001

Elizabeth Lavigne

Elizabeth graduated with a Bachelors Degree in Accounting from Plattsburgh State University in 2019. She is licensed for Life, Accident & Health, and Property & Casualty insurance. She works alongside the Business Division sales staff to make sure clients are placed with a carrier best fit for their needs. Elizabeth is also a notary public.

Marketing Supervisor

Elizabeth Lavigne

Plattsburgh Office

Email: elizabethl@northerninsuring.com

Direct Line: 518-825-2138

Karen Bernardi Plattsburgh

Karen holds an Associates in Science degree from Paul Smiths College. Karen is licensed for Property & Casualty insurance and specializes in processing and servicing Business Insurance Accounts for the Plattsburgh office. 

Account Executive

Karen Bernardi, CISR

Plattsburgh Office

Email: karenb@northerninsuring.com

Direct Line: 518-825-2125

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Caryn is a North Country native, and comes to Northern Insuring with nearly 20 years of customer service in various fields, including personal insurance. She holds a NYS Property & Casualty license.

Sales Executive Assistant

Caryn Harrington

Potsdam Office

Email: carynh@northerninsuring.com

Direct Line: 315-764-8002

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Chelsea specializes in processing and servicing Business Insurance accounts. She’s licensed in Property & Casualty and has worked in the insurance industry since 2012. Chelsea is native to the Glens Falls area and has cultivated numerous relationships within the community.

Senior Account Executive

Chelsea Chaplin

Glens Falls Office

Email: chelsealc@northerninsuring.com

Direct Line: 518-499-8011

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Kendra received an Associates degree from Jefferson Community College. Kendra is licensed for Property & Casualty insurance and specializes in processing and servicing Business Insurance Accounts for the Plattsburgh office. 

Sales Executive Assistant

Kendra Chabica

Plattsburgh Office

Email: kendrac@northerninsuring.com

Direct Line: 518-825-2123

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Alex received a Bachelors of Science at Le Moyne College in Business Administration. He is licensed for Property and Causality  insurance, providing diverse insurance proposals and risk management solutions for local businesses. 

Sales Executive

Alex Wray

Plattsburgh Office

Email: alexw@northerninsuring.com

Direct Line: 518-825-2146

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Lee graduated with a Bachelor of Science in Health, Wellness, and Recreation from the University of Dubuque. He obtained his NYS Property & Casualty license. Lee lives in Plattsburgh with his Fiancé and is a huge Chicago Bulls, and Miami Dolphins fan.  

Marketing Coordinator

Lee Piccinelli

Plattsburgh Office

Email: leep@northerninsuring.com

Direct Line: 518-825-2140

Life & Employee Benefits Division

Life & Employee Benefits Division
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Karen has a prior background in medical practice management and is a Certified Professional Coder (CPC) and Certified Professional Biller (CPB) through the American Academy of Professional Coders (AAPC).   She joined Northern Insuring in 2023 and was promoted to Manager of Life and Employee Benefits in 2025.  Karen oversees the day-to-day functions of the department and manages customer service support staff as well as providing direct support to clients.

Karen holds a license in Life, Accident and Health. 

Manager, Life & Employee Benefits

Karen Barber

Plattsburgh Office

Email: karenjb@northerninsuring.com

Direct Line: 518-825-2154

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Christina comes from a background in claims management in the health care arena and 20 years of customer service. She holds a license in Life, Accident & Health. 

Christina is the liaison between clients and carriers, to answer day-to-day questions and concerns. She manages company inquires and client files, resolves service problems, and finalizes policy adjustments. 

Christina lives with her husband and three children in Northern New York and enjoys camping with her family.

Sales Executive Assistant

Christina King

Potsdam Office

Email: christinak@northerninsuring.com

Direct Line: 518-825-2156

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Dominique earned her Bachelors' degree from SUNY Plattsburgh and carries a New York State Life, Accident and Health license. She has worked in insurance for more than 10 years.

Dominique has a passion for customer service and uses that to assist clients on a daily basis.

Outside of work, she enjoys baking, crafting and spending time with her family.

Senior Sales Executive Assistant

Dominique Dragon

Plattsburgh Office

Email: dominiqued@northerninsuring.com

Direct Line: 518-825-2148

Personal Insurance Division

Personal Insurance Division
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Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation. Along with selling personal insurance and managing the customer service employees, she is the marketing director for the department.

Senior Manager, PID; Marketing Director

Melissa Kokofsky, CISR Elite

Plattsburgh Office

Email: melissak@northerninsuring.com
Direct Line: 518-825-2137

Paula DeAngelo 2026_edited_edited_edited

Paula graduated from Northeastern Central School in 1998. With prior background in retail management, she joined Northern Insuring in 2017 and was promoted to Sales Manager of the Personal Insurance Division in 2025. Paula specializes in selling insurance to suit the client's needs. As manager, she works closely with the sales staff to foster a culture of collaboration and continuous development. In addition, Paula leads department meetings and oversees the training of new employees. 

Sales Manager, Personal Lines Division

Paula DeAngelo, CISR Elite

Plattsburgh Office

Email: paulad@northerninsuring.com

Direct Line: 518-825-2153

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Tami is a Sales Executive Assistant in the Personal Insurance Division. Based in our Plattsburgh office, she handles the day-to-day policy maintenance, mortgagee changes along with any billing questions.

Senior Sales Executive Assistant

Tami Vaughan

Plattsburgh Office

Email: tamiv@northerninsuring.com

Direct Line: 518-825-2158

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Nick is a 2001 graduate of Plattsburgh High School. He holds a Broker's license in personal insurance. Nick reviews the insurance for the clients of the Plattsburgh office and determines whether a new carrier would be a better fit.

Senior Retention Specialist

Nick Bouyea, CISR

Plattsburgh Office

Email: nickb@northerninsuring.com
Direct Line: 518-825-2139

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Rhonda graduated Fort Edward Union Free in 1999 and has been working in insurance since 2005. She holds her NYS Property & Casualty license. Rhonda sells personal lines insurance and reviews policies for current clients to make sure they're receiving the best rates.

Senior Sales Executive

Rhonda Rosick

Glens Falls Office

Email: rhondar@northerninsuring.com
Direct Line: 518-499-8012

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Ashley graduated from Norwood-Norfolk High School in 2002. After 16 years in the restaurant industry, she made the change to insurance. She holds a Broker's license in Personal Insurance. Ashley assists with policy changes and making sure her clients have the best possible rates. She lives in Massena with multiple fur babies.

Sales Executive

Ashley Kalman-Smith

Potsdam Office

Email: ashleyks@northerninsuring.com
Direct Line: 315-764-8000

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Jessica graduated from SUNY Plattsburgh in 2022 with a Bachelor's Degree in Public Relations. She comes to Northern Insuring with nearly a decade of customer service background. Jessica earned her Broker's license in Personal Insurance in October 2025. She handles processing and service of Personal Insurance Accounts throughout our three offices.

Customer Service Specialist

Jessica Belmosto

Plattsburgh Office

Email: jessicab@northerninsuring.com
Direct Line: 518-825-2129

Administrative Support Division

Administrative Support Division
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Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Michael-Ann is a 2004 graduate of AuSable Valley Central School District. In addition to managing the Administrative Support Division, she handles accounting, benefits administration, and payroll, assisting all divisions within the agency.

Manager, Administrative Support Division

Michael-Ann Strack

Plattsburgh Office

Email: michaelanns@northerninsuring.com
Direct Line: 518-825-2133

 

Taylor Manabat 2026.jpg

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Taylor graduated from Peru Central School District in 2009. She comes to Northern Insuring with more than a decade of administrative experience. She assists all departments within the agency with clerical duties, as well as event planning, public relations, and advertising. Taylor lives with her husband, four children, and two dogs in Plattsburgh.

Administrative Coordinator & Advertising

Taylor Manabat

Plattsburgh Office

Email: taylorm@northerninsuring.com
Direct Line: 518-825-2144

 

Chelsea Cooley 2026.jpg

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Chelsea is typically the first face you'll see when you come to Northern Insuring's Plattsburgh office. She is a 2007 graduate of Plattsburgh High School, and has more than a decade of experience in administrative roles. She assists all employees, in each division with word processing and provides a helping hand in any other way she can.

Receptionist

Chelsea Cooley

Plattsburgh Office

Email: chelseac@northerninsuring.com
Direct Line: 518-561-7000

 

K-9 Support Division

Zoom McCullough 2 2026_edited.jpg

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Zoom specializes in employee and customer emotional and physical support. She often greets people at the front door with a wagging tuffet, is happy to join team members on walks and offers unconditional belly rubs. She has trained all her life for this position and takes to heart her important role. In her spare time she loves chasing balls, playing with other friendly cats and dogs and listening intently at meetings while remaining confidential. 

Chief Comfort Officer

Zoom McCullough

Plattsburgh Office

Lilly Giltz 2026_edited.jpg

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Lilly is our full-time expert in emotional support, stress reduction, and spontaneous joy. Armed with a highly advanced tail-wagging system and zero concept of personal space, she greets every visitor like they’re her long-lost best friend. Lilly enjoys high-speed squirrel surveillance, competitive ball chasing, and networking with fellow four-legged professionals

Chief Pawsitivity Officer

Lilly Giltz

Plattsburgh Office

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Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Melissa graduated from Beekmantown Central School in 1986 and has worked her way up through Northern Insuring, becoming Senior Manager and Sales Coordinator of the Personal Insurance Division. She holds a Property & Casualty license along with a Certified Insurance Service Representative Elite designation.

Oliver is a fluffy boy who brings endless happiness to our staff each day and yes, he knows it. With his calm, gentle nature and irresistibly soft coat, he brightens every room he walks in. He takes his role seriously, offering quiet companionship, warm welcomes, and the occasional well-timed cuddle.

Chief Happiness Officer

Oliver Bell-Martin

Plattsburgh Office

Northern Insuring Agency, Inc. Logo

Plattsburgh

171 Margaret St.

Plattsburgh, NY 12901
Ph: 518-561-7000

Fax: 800-753-4530

Potsdam

69 Market St.

Potsdam, NY 13676
Ph: 315-769-2404

Fax: 800-753-4530

Glens Falls

21 Bay St.

Glens Falls, NY 12801
Ph: 518-499-0444

Fax: 800-753-4530

Hours of Operation:

Monday - Thursday: 8am - 4:30pm

Friday: 8am - 12pm

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