Customer Experiences

Outstanding customer experiences are a part of our culture! We love to celebrate our successes with clients and each other, sharing regularly the positive feedback on how we have impressed you enough to tell us. We've shared a few of our favorites below and would like to add your comments to our growing list.

I’m very satisfied with the services received at Northern Insuring Agency and have been very pleased for many years.Plattsburgh Personal Insurance Division Client
Always friendly, working to get me the best coverage at the lowest price!Massena Personal Insurance Division Client
I really appreciated all of your help and the great information you have been able to provide as I try to get every bit of insurance to start a new business and offer benefits to employees.Plattsburgh Business and Life & Employee Benefits Division Client
Part of the reason we have our insurance with Northern Insuring is because everyone is so helpful.Plattsburgh Personal Insurance Division Client & Life & Employee Benefits Client
We are in excellent hands with Northern. I have been working with the same support person for a few years now, and I have been very expressive about how lucky Northern is to have someone like that, we work very well together.Plattsburgh Business Insurance Division Manufacturing Client
I never dreamed, after going through a total loss fire, that all would end well. I’m ecstatic with Northern Insuring, the company and with the adjuster and how they have handled my claim. I can’t thank you enough for answering all of my questions.Plattsburgh Personal Insurance Division Client
Thanks a lot for looking out for your clients.Massena Personal Insurance Division Client
Thank you for the great job you completed for me on my auto insurance and home owners policy. I really appreciate it.Massena Personal Insurance Division Client
I just wanted to share with you how responsive and wonderful our agent is! We are so fortunate to have her assigned to us.Plattsburgh Business Insurance Division School District
I was able to call the day after a holiday and was able to reach someone working in the office that was knowledgeable about our account. We felt you spent extra time with us explaining each option. Thank you.Plattsburgh Personal Insurance Division Client
Thank you so much. This is why we stay with Northern. You don’t get great service like this from GEICO!Massena Personal Insurance Division Client
Thank you for giving me such good direction. I can’t thank you enough for helping me. Not only did you make me aware of areas my insurance was lacking, but when I increased coverages my premium went down significantly due to discounts offered for increasing coverage in those areas. I can’t believe my previous insurance never consulted me this way before. You are awesome. I can’t thank you enough.Massena Personal Insurance Division Client
You restored my faith.Plattsburgh Personal Insurance Division Client
Each and every one of the Northern employees that have provided support to me – in addition to their other responsibilities – has been terrific. It is a testament to the quality of your staff.Whitehall Personal Insurance Division Client
I enjoyed the knowledge I gained and the experience working with you. Look forward to meeting again soon.Plattsburgh Business Insurance Division Client
We continue to be impressed by the level of customer service we receive from the team assigned to our account, with immediate response and guidance typically provided to our District. We very much appreciate the timeliness, assistance and professionalism, nice job!Plattsburgh Business Insurance Division School District
Thank you so much for all you did to help us find the proper kind of coverage. We really appreciate your kindness and thoroughness in helping us understand what was best for our situation.Plattsburgh Personal Insurance Division Client

Three Locations to Better Serve You

*Our Whitehall office has moved to Glens Falls!*
Monday – Thursday 8:00 am – 4:30 pm, Friday 8:00 am – 2:30 pm
Plattsburgh Office

171 Margaret Street
Plattsburgh, New York 12901
Phone: (518) 561-7000

Glens Falls Office

136 Glen Street
Glens Falls, New York 12801
Phone: (518) 499-0444

Potsdam Office

69 Market Street
Potsdam, New York 13676
Phone: (315) 769-2404