Customer Experiences

Outstanding customer experiences are a part of our culture! We love to celebrate our successes with clients and each other, sharing regularly the positive feedback on how we have impressed you enough to tell us. We've shared a few of our favorites below and would like to add your comments to our growing list.

Amazing people, super helpful!! I Highly recommend them for your insurance needs!!
Kristal Hayes

Thank you Paula! I appreciate your customer service. It makes the decision to always stick with Northern Insuring easy for me! They are lucky to have you!
Personal Insurance, Plattsburgh Client

I really appreciated all of your help and the great information you have been able to provide as I try to get every bit of insurance to start a new business and offer benefits to employees.
Life & Employee Benefits, Plattsburgh Client

Such great service!!! I barely hit the send button and they were done!
Business Insurance, Plattsburgh Client
I'm very satisfied with the services received at Northern Insuring Agency and have been very pleased for many years.
Personal Insurance, Plattsburgh Client

Always friendly, working to get me the best coverage at the lowest price!
Personal Insurance, Potsdam Client

We are in excellent hands with Northern Insuring. I have been working with the same support person for a few years now, and I have been very expressive about how lucky Northern Insuring is to have someone like that, we work very well together.
Business Insurance Division, Plattsburgh (Manufacturing) Client

Part of the reason we have our insurance with Northern Insuring is because everyone is so helpful.
Personal Insurance and Life & Employee Benefits, Plattsburgh Client

I never dreamed, after going through a total loss fire, that all would end well. I'm ecstatic with Northern Insuring, the company and with the adjuster and how they have handled my claim. I can't thank you enough for answering all of my questions.
Personal Insurance, Plattsburgh Client

Thanks a lot for looking out for your clients.
Business Insurance, Potsdam Client

Thank you for the great job you completed for me on my auto insurance and home owners policy. I really appreciate it.
Personal Insurance, Potsdam Client

I just wanted to share with you how responsive and wonderful our agent is! We are so fortunate to have her assigned to us.
School District, Business Insurance, Plattsburgh Client

I was able to call the day after a holiday and was able to reach someone working in the office that was knowledgeable about our account. We felt you spent extra time with us explaining each option. Thank you.
Personal Insurance, Plattsburgh Client

Thank you so much. This is why we stay with Northern Insuring. You don't get great service like this from GEICO!
Personal Insurance, Potsdam Client

Thank you for giving me such good direction. I can't thank you enough for helping me. Not only did you make me aware of areas my insurance was lacking, but when I increased coverages my premium went down significantly due to discounts offered for increasing coverage in those areas. I can't believe my previous insurance never consulted me this way before. You are awesome. I can't thank you enough.
Personal Insurance, Potsdam Client

You restored my faith.
Personal Insurance, Plattsburgh Client

Each and every one of the Northern employees that have provided support to me - in addition to their other responsibilities - has been terrific. It is a testament to the quality of your staff.
Personal Insurance, Glens Falls Client

I enjoyed the knowledge I gained and the experience working with you. Look forward to meeting again soon.
Business Insurance, Plattsburgh Client

We continue to be impressed by the level of customer service we receive from the team assigned to our account, with immediate response and guidance typically provided to our District. We very much appreciate the timeliness, assistance and professionalism, nice job!
School District, Business Insurance, Plattsburgh Client

Thank you so much for all you did to help us find the proper kind of coverage. We really appreciate your kindness and thoroughness in helping us understand what was best for our situation.
Personal Insurance, Plattsburgh Client

Three Locations to Better Serve You

*Our Whitehall office has moved to Glens Falls!*
Monday – Thursday 8:00 am – 4:30 pm, Friday 8:00 am – 2:30 pm
Plattsburgh Office

171 Margaret Street
Plattsburgh, New York 12901
Phone: (518) 561-7000

Glens Falls Office

136 Glen Street
Glens Falls, New York 12801
Phone: (518) 499-0444

Potsdam Office

69 Market Street
Potsdam, New York 13676
Phone: (315) 769-2404