Insurance Claims

You can expect a seat at the table when you file a claim with us. We work diligently to make sure your claim is handled fairly and efficiently. Practices and procedures to vary from insurance type to insurance company - that's the truth of it - and it's our job to sort through those details.
If you can't reach us, our companies are always available 24/7.
Their contact information is provided through our Companies tab.


Already reported your auto or home claim?
Use the below form to track your claim.


Date of Accident or Loss (required)

Your First & Last Name (required)

Your Policy Number (required)

Your Phone Number(required)

Your Email (required)

Your Insurance Carrier (required)

Please Check Box

Claims Reporting:


To better assist you, the following carriers have 24 hour direct claim reporting services available. Prior to calling, please have your policy number and claim details available for the claims adjuster. The insurance carrier will forward a copy of your claim report to our office. Also, if we can assist you in any way, please do not hesitate to contact us or call us at your convenience at (800) 807-6542.

Claim Advocacy:


At Northern Insuring Agency we advocate for our customers, educating them and making an impact on the ultimate outcome of claims.

We work to understand the unique complexities related to your loss and with almost 90 years of claim advocacy behind us, we can work through the most difficult situations. Our claims advocates focus their time and energy on ensuring your claim(s) are handled expeditiously, fairly and with a level of diligence and concern that you’d expect. These services include coverage adequacy, specific claims handling instructions and renewal underwriting advocacy. We’ll work with you to elevate your transfer of risk, and focus the appropriate attention on the cost drivers that affect the competitiveness of your business. We continue to invest in claims management technology, allowing us to access claims and underwriting information 24/7. We have long-standing relationships with the nation’s leading carriers and partner with them, on your behalf, to ensure prompt resolution.

Loss Control Advocacy:


  • Scheduled insurer service calls
  • Attendance and participation in regularly scheduled risk management reviews
  • Assistance in responding to insurer loss control recommendations

Three Locations to Better Serve You

*Our Whitehall office has moved to Glens Falls!*
Monday – Thursday 8:00 am – 4:30 pm, Friday 8:00 am – 2:30 pm
Plattsburgh Office

171 Margaret Street
Plattsburgh, New York 12901
Phone: (518) 561-7000

Glens Falls Office

136 Glen Street
Glens Falls, New York 12801
Phone: (518) 499-0444

Potsdam Office

69 Market Street
Potsdam, New York 13676
Phone: (315) 769-2404