SAMANTHA CROSS, CISR Elite
Manager, Business Insurance Division
Department: Business Insurance Division
Phone: 518-561-7000 Ext. 2127
Direct Line: 518-825-2127
In 1988, Sam started her career in the accounting department and a few short years later took the opportunity to transfer tot he the Business Insurance Division as a Rater. Over the past 30+ years, Sam has taken on more and more responsibilities and has proven herself to be one of the most diligent, detail oriented individuals at NIA with an impressive work ethic.
Currently Manager, Business Insurance Division with 9 direct reports, Sam’s responsibilities also include high level customer service for a range of business accounts including governmental entities, public schools, non-profit organizations and contractors. And she is responsible for reviewing and filing all company contracts. She excels in her insurance knowledge, leadership abilities and high-level customer service working directly with business clients.
Sam has an incredible capacity to learn and grow in any position she has and is a key part of our organization’s success. She is committed to building team comradery and bringing out the best in each individual while managing many tasks at one time.
Sam holds an Associates Degree in Business from Jeffersonville Community College, is a Notary Public and Property & Casualty licensed in New York State. She has also achieved the Commercial Insurance Service Representative Elite (CISR – Elite) designation, a rigorous four-part comprehensive course, and subsequent exams.
In her spare time Sam enjoys reading and spending time with family, especially her grandchild. She dislikes dogs, however, much to our president’s dismay, as Deena’s pet Schnoodle will arrive shortly and is expected to be in the office regularly. In typical Sam fashion Deena is confident they will work though this minor challenge with gusto.
Educational & Professional Societies:
- Certified Insurance Service Representative Elite (CISR Elite) designation
- Property & Casualty license
- Notary Public