We are Northern Insuring Agency

Northern Insuring Agency, Inc. is the largest locally-owned, independent insurance agency covering the Northern New York Region.

Our Guiding Principles and Core Values


Our guiding principles and core values drive our culture and how we interact with our valued clients and talented team; they are the standards of our work at Northern Insuring Agency.

  • High Integrity:  We will always conduct ourselves to the highest professional standards, keep our promises and fulfill our commitments.
  • Progressive:  With both technology and thought processes, we are proactive and on the leading edge of industry trends, analyzing and introducing new products and services.
  • Team Approach:  Two minds are better than one.  Our clients benefit from our depth and having back-ups in place that allow us to be responsive, cohesive and productive.
  • Committed to Education:  Attending courses and receiving designations recognizes the importance of deeply understanding insurance products and benefit services to better educate our clients to make the most informed decision.
  • Outstanding Experiences:  We recognize that every interaction is an experience and that applies to both clients and team members.  We are responsive, empathic and respectful.
  • Corporate Social Responsibility:  We are part of our community and our active, engaged and authentic involvement contributes immensely to a thriving community.
  • Comfortable, Welcoming Environment:  The positive energy and warm atmosphere can be felt from the very first interaction.  Our team is genuinely happy to offer assistance.
  • Fun, Family Oriented Place to Work:  We spend a lot of time working.  It should be and is fun.  We are a family business and each team member is part of the Northern family.
  • Employees Feel Honored and Rewarded:  We appreciate each other and share positive feedback broadly.  Team members are active participants and share new ideas that improve experiences and productivity.  We respect different opinions and believe there are always two sides to every story.
  • Core Value of Culture of Open Communication:  We value honest, direct and thoughtful conversations.  How to have a tough conversation with a positive outcome is part of our first week experience.
  • Culture of Wellness:  We believe that wellness is not just physical – it’s emotional and financial, too.  Encouraging employees to take care of themselves in these key areas is supported and deeply rooted in our corporate philosophy.
  • Shared Profits:  Significant and meaningful contributions to the employees’ 401k plan is a priority.  We are proud to contribute annually well in excess of the norm.

Deena Giltz McCullough,
CIC, CRM, ACC
President & CEO

I am extremely proud of our professional staff, strategic plan and creative approach to problem solving. At Northern Insuring we don’t “sell” insurance, we are advocates for our clients, educators about insurance and risk managers for the middle market clients we represent.


The Next Generation



Our History


Northern Insuring Agency, Inc. was founded in 1930 by three Au Sable Forks businessmen: I. H. Chahoon, Walter R. Hildreth and Frank L. Kemp. In 1933, E. Glenn Giltz joined the business becoming President in 1941. His dedication to excellence and high ethical standards combined with good business judgment were the driving forces behind much of Northern’s growth and success. Following in his footsteps were Roderic Giltz in 1985 and Deena Giltz McCullough in 2008.
From its original branch office in AuSable Forks, the Plattsburgh office was established in 1950, and the Whitehall office was added in 1980. The Massena office was purchased from John Storey in 1983.
Today, Northern Insuring Agency, Inc. services Upstate New York and Vermont with a full range of insurance and employee benefits products and services. We look forward to continuing our over 85 year tradition of providing dedicated, friendly, locally based services to our North Country neighbors.


Northern Insuring Agency Officers


Roderic G. Giltz

Chairman
Office: Plattsburgh
rodg@northerninsuring.com
Phone: 518.561.7000 x 151
Direct Line: 518.825.2151
Fax: 518.561.0210
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Deena Giltz McCullough

President & CEO
Office: Plattsburgh
deenam@northerninsuring.com
Phone: 518.561.7000 x 145
Direct Line: 518.825.2145
Fax: 518.561.0210
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Randy Giltz

Senior Vice President
Office: Plattsburgh
randyg@northerninsuring.com
Phone: 518.561.7000 x 132
Direct Line: 518.825.2132
Fax: 518.561.0210
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Rosemary Souza-Botten

Senior Vice President
Office: Plattsburgh
rosemarys@northerninsuring.com
Phone: 518.561.7000 x 131
Direct Line: 518.825.2131
Fax: 518.825.0610
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Brenda LaRose

Vice President
Office: Plattsburgh
brendal@northerninsuring.com
Phone: 518.561.7000 x 152
Direct Line: 518.825.2152
Fax: 518.561.0210
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Ed Davis

Vice President
Office: Plattsburgh
edd@northerninsuring.com
Phone: 518.561.7000 x 157
Direct Line: 518.825.2157
Fax: 518.561.0210
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Jason Bruce

Chief Information Security Officer
Office: Plattsburgh
jasonb@northerninsuring.com
Phone: 518.561.7000 x 124
Direct Line: 518.825.2124
Fax: 518.825.0610
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Tammy Bell-Martin

Associate Vice President
Office: Plattsburgh
tammyb@northerninsuring.com
Phone: 518.561.7000 x 136
Direct Line: 518.825.2136
Fax: 518.561.0210
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Business Insurance Division


Laurie Mero

Senior Manager
Office: Plattsburgh
lauriem@northerninsuring.com
Phone: 518.561.7000 x 146
Direct Line: 518.825.2146
Fax: 518.561.0210
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Becky Tamer

Marketing Coordinator
Office: Plattsburgh
beckyjt@northerninsuring.com
Phone: 518.561.7000 x 141
Direct Line: 518.825.2141
Fax: 518.561.0210
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Bryce Hanson

Sales Executive
Office: Plattsburgh
bryceh@northerninsuring.com
Phone: 518.561.7000 x 130
Direct Line: 518.825.2130
Fax: 518.561.0210
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Chris Davis

Account Executive
Office: Plattsburgh
chrisd@northerninsuring.com
Phone: 518.561.7000 x 128
Direct Line: 518.825.2128
Fax: 518.561.0210
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Dick Look

Senior Sales Executive
Office: Whitehall
dickl@northerninsuring.com
Phone: 518.499.0444 x 312
Fax: 518.499.0775
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Justin VanCour

Marketing Coordinator
Office: Plattsburgh
justinv@northerninsuring.com
Phone: 518.561.7000 x 138
Direct Line: 518.825.2138
Fax: 518.561.0210
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Karen Wilkins

Senior Sales Executive Assistant
Office: Whitehall
karenw@northerninsuring.com
Phone: 518.499.0444 x 311
Fax: 518.499.0775
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Samantha Cross

Executive Assistant
Office: Plattsburgh
samc@northerninsuring.com
Phone: 518.561.7000 x 127
Direct Line: 518.825.2127
Fax: 518.561.0210
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Sarah Cronk-Duquette

Senior Sales Executive Assistant
Office: Plattsburgh
sarahcd@northerninsuring.com
Phone: 518.561.7000 x 122
Direct Line: 518.825.2122
Fax: 518.561.0210
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Selena Banker

Senior Account Executive
Office: Plattsburgh
selenab@northerninsuring.com
Phone: 518.561.7000 x 126
Direct Line: 518.825.2126
Fax: 518.561.0210
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Susan Walker

Sales Executive Assistant
Office: Plattsburgh
susanw@northerninsuring.com
Phone: 518.561.7000 x 125
Direct Line: 518.825.2125
Fax: 518.561.0210
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Tanya Krise

Sales Executive
Office: Massena
tanyak@northerninsuring.com
Phone: 315.769.2404 x 413
Fax: 315.769.2405
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Terri Phillips

Sales Executive Assistant
Office: Massena
terrip@northerninsuring.com
Phone: 315.769.2404 x 412
Fax: 315.769.2405
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Theresa Higgins-Witkiewicz

Sales Executive Assistant
Office: Plattsburgh
theresahw@northerninsuring.com
Phone: 518.561.7000 x 142
Direct Line: 518.825.2142
Fax: 518.561.0210
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Tiffany Garcia

Sales Executive
Office: Plattsburgh
tiffanyg@northerninsuring.com
Phone: 518.561.7000 x 121
Direct Line: 518.825.2121
Fax: 518.561.0210
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Life & Employee Benefits Division


Amy Recor

Sales Executive Assistant
Office: Plattsburgh
amyr@northerninsuring.com
Phone: 518.561.7000 x 156
Direct Line: 518.825.2156
Fax: 518.825.0610
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Kristi Johnson

Senior Service Coordinator
Office: Plattsburgh
kristij@northerninsuring.com
Phone: 518.561.7000 x 155
Direct Line: 518.825.2155
Fax: 518.825.0610
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Nicole Laurin

Sales Executive
Office: Plattsburgh
nicolel@northerninsuring.com
Phone: 518.561.7000 x 159
Direct Line: 518.825.2159
Fax: 518.825.0610
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Personal Insurance Division


Melissa Kokofsky

Manager
Office: Plattsburgh
melissak@northerninsuring.com
Phone: 518.561.7000 x 137
Direct Line: 518.825.2137
Fax: 518.561.0210
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Aubrey Rougier

Sales Executive
Office: Plattsburgh
aubreyr@northerninsuring.com
Phone: 518.561.7000 x 154
Direct Line: 518.825.2154
Fax: 518.561.0210
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Beck Tessier

Senior Sales Executive
Office: Massena
beckyt@northerninsuring.com
Phone: 315.769.2404 x 410
Fax: 315.769.2405
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Nick Bouyea

Account Manager
Office: Plattsburgh
nickb@northerninsuring.com
Phone: 518.561.7000 x 139
Direct Line: 518.825.2139
Fax: 518.561.0210
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Tami Vaughan

Account Manager
Office: Plattsburgh
tamiv@northerninsuring.com
Phone: 518.561.7000 x 158
Direct Line: 518.825.215
Fax: 518.561.0210
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Administrative Support Division



Lindsey Jess

Administrative Unit Assistant
Office: Plattsburgh
lindseyj@northerninsuring.com
Phone: 518.561.7000 x 144
Direct Line: 518.825.2144
Fax: 518.561.0210
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Michael-Ann Strack

Executive Assistant Accounting/Advertising
Office: Plattsburgh
michaelanns@northerninsuring.com
Phone: 518.561.7000 x 133
Direct Line: 518.825.2133
Fax: 518.561.0210
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Robin Tamer

Administrative Coordinator
Office: Plattsburgh
robint@northerninsuring.com
Phone: 518.561.7000 x 120
Direct Line: 518.825.2120
Fax: 518.561.0210
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Three Locations to Better Serve You

Monday – Thursday 8:00 am – 4:30pm, Friday 8:00 am – 2:30 pm
Plattsburgh Office

171 Margaret Street
Plattsburgh, New York 12901
Phone: (518) 561-7000

Massena Office

280 Main Street – Suite A
Massena, New York 13662
Phone: (315) 769-2404

Whitehall Office

92 Main Street
Whitehall, New York 12887
Phone: (518) 499-0444